When purchasing software, a service contract is signed. On this basis of this contract, updates and new versions of the software are made available free of charge on a regular basis. We also supply help desk support for your software. We aim to answer questions and reports immediately wherever possible. Both functional consultants and network and system consultants are always available during office hours to facilitate this. Reports that cannot be resolved immediately and in full are registered in the Serac Issue tracking system, which allows you to closely follow the progress of the issue. For SAP Business One software, our help desk has access to the SAP help desk. If desired, help desk support can be extended to provide 24/7 coverage.